Hello, welcome to my studio 3 Musez
Credit Cards & Paypal accepted.
All orders ship UPS with free insurance abd signature required.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Return & Replacement Policy:
Item will state in description if a return is accepted or not. LIMITED EDITION OOAK MADE TO ORDER items cannot be returned.
* If your item arrives damaged you must contact us within 24 hours of receiving shipment so that a claim can be filed. We will only refund after the claim has been approved.
** All orders ship insured so any breakage will require a claim to be filed. You will need to provide photos of damaged box, broken items and anything else to support the claim. Claims can take 3 to 6 weeks to process by UPS and we have no control over this. The more photos the better support your claim has.
*** Refunds are only provided once UPS has approved abd paid on the claim. We will not issue any monies, credits, or replacements until the claim process is completed.
IMPORTANT SHIPPING INFO:
We have been shipping art work out for years and never had any broken pieces yet. However, you will find your order difficult to unwrap as we use a generous amount of padding, tape, and packaging materials. Seriously, you are going to cuss or start cussing when you unwrap your order. We do this to make sure it gets to you safe & sound.
We buy insurance on every shipment at no cost to you - so if there is ever any issue we can file a claim with UPS to get you a refund (see our Returns & Exchanges). We want you happy so we will make sure you either get a replacement piece or a refund but please know that it may take time as pieces are hand made and custom.
A signature is required on every shipment. If you authorize UPS to leave packages without a signature we are not liable for any losses or damages so please do not do this.
Your happiness is our drive. We want you to have a piece you are proud to own and share with others!!!
We do not store or sell your information